- General Information
- Manufacturer
- Quantum Corporation
- Manufacturer Website Address
- http://www.quantum.com
- Brand Name
- Quantum
- Service Name
- StorageCare Gold Support Plan - Zone 1 - Extended Service (Uplift)
- Product Type
- Service
With an industry-leading class of service for organizations needing around-the-clock access to Quantum technical support, the Next-Business-Day Gold Support plan includes:
- Remote problem diagnosis and support
- Next-business-day on-site support
- Next-business-day parts exchange
- 24/7 multilingual telephone support
- 24/7 access to online resources
- Library firmware upgrades
- Concurrent maintenance
- StorageCare® Guardian remote monitoring
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labor
- Service Description
- 24x7xNext Business Day
- Provided Support
- Remote Diagnosis
- Parts Replacement
- Repair
- Remote Monitoring
- Phone Support
- Firmware Upgrade
- Web Knowledge Base Access
- Concurrent Maintenance
- Service Availability
- 24 x 7 Parts Replacement
- 24 x 7 Repair
- 24 x 7 Phone Support
- 24 x 7 Web Knowledge Base Access
- Service Response Time
- Next Business Day - Repair & Parts Replacement
- Service Location
- On-site
- Service Duration
- 1 Year
- Product Supported
Quantum StorNext AEL500 Mini Archive, 21-Slot Capacity Upgrade