Quantum's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides for on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum's expert telephone support.
- General Information
- Manufacturer
- Quantum Corporation
- Manufacturer Website Address
- http://www.quantum.com
- Brand Name
- Quantum
- Service Name
- Gold Support Plan - Renewal
- Product Type
- Service
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic
- Physical
- Service Characteristic
- Parts
- Service Description
- 24x7x4 Hour
- Service Details
- Quantum QXS-312E/QXS-412E 12-Slot Expansion Chassis; Support Plan, Gold (7x24x4 CRU); Renewal, annual, zone 1
Support includes all drives in the chassis regardless of capacity.
- Provided Support
- Phone Support
- Web Knowledge Base Access
- Parts Replacement
- Firmware Upgrade
- Software Update
- Email Support
- Preventive Maintenance
- Concurrent Maintenance
- Service Location
- On-site
- Service Duration
- 1 Year
- Product Supported
- Quantum QXS-312E/QXS-412E 12-Slot Expansion Chassis