- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack Hardware Support
- Product Type
- Service
Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products. A permanent replacement unit is shipped overnight via premium airfreight to your location. Shipping charges - for both the returned and replacement products - are prepaid by HP. Replacement units are new or refurbished to like-new condition.
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Electronic and Physical
- Service Description
- 9x5xNext Business Day
- Service Details
- Exchange and Enhanced Tech Phone support
Remote problem diagnosis and support:
- HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution
Next-day exchange:
- If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery is available for calls received before 2:00 pm local time
- Your permanent replacement unit will be delivered by 10:30 am the following business day in most areas within the continental US
- Service within 1 to 2 days is available in selected areas of Alaska and Hawaii
Standard business hours coverage:
- Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays
- Extended telephone support may be available for selected products
- Provided Support
- Phone Support
- Remote Diagnosis
- Remote Installation
- Configuration
- Service Availability
- 9 x 5
- Service Response Time
- Next Business Day
- Service Duration
- 3 Year
- Product Supported
HP LaserJet Printers:
- P1005
- P1006
- P1505
- P1505n
HP LaserJet Pro Printers:
- P1102w
- P1606dn
